Refund policy
At Secondhand Apothecary, we want you to love your purchase. If you are not satisfied with your order, please review our refund and return policy below.
Returns
We accept returns on eligible products within14 days of delivery.
To be eligible for a return, the product must be returned to us. Refunds are issued only after the returned product has been received and inspected.
Because we sell personal care and body products, items must be unused, unopened, and in their original condition unless the product arrived damaged, defective, or incorrect.
Refunds
Refunds are given upon return of the product.
Once we receive and inspect your returned item, we will notify you whether your refund has been approved. If approved, your refund will be issued to the original payment method.
Please allow several business days for your bank or payment provider to process the refund.
Return Shipping
Customers are responsible for paying return shipping costs.
Original shipping charges are non-refundable unless the return is due to our error, such as sending the wrong item or a damaged/defective product.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us at Secondhandapothecary@gmail.com within 7 days of delivery.
Please include your order number, a description of the issue, and photos of the product and packaging if applicable.
Non-Returnable Items
For health and safety reasons, we cannot accept returns on:
- Used or opened body care products
- Sale or clearance items, unless defective
- Gift cards
- Custom or special-order items
Exchanges
We may offer exchanges depending on product availability. If you would like to exchange an eligible item, please contact us at Secondhandapothecary@gmail.com
Customers are responsible for return shipping on exchanges unless the exchange is due to our error.
How to Start a Return
To start a return, please contact us at:
Secondhand Apothecary
Email: Secondhandapothecary@gmail.com
Website: secondhandapothecary.com
Please include your order number and reason for return. Returns sent without contacting us first may not be accepted.